oneplanet Terms and Conditions

Ordering:

Please e-mail your order to orders@oneplanetcatering.com or call us at 604.357.3554.

We will send you a confirmation within the business day.

Please review the details of the order including quantities, delivery address, date and time.

All orders must be placed by 4:00 pm for next day delivery.

Please make sure that we can collect all dishes at pick-up time. In the case of dishes left behind, additional charges may apply.

For orders over $1000 we require a 50% non refundable deposit to secure the event.

All orders must be secured by a credit card, unless other arrangements have been made. There is a 50% cancellation fee for orders cancelled within 24 hours of the delivery date.

Delivery is available throughout the lower Mainland. Prices will vary depending on travel distance and travel time and are estimated at $2.50/km for deliveries outside Downtown Vancouver.

All Payments are due upon delivery. Please provide us with your credit card information when you place your order.
We accept Visa, MasterCard and AMEX. Accounts can be set up through our accounting department. All account balances are payable within 15 days.

All invoices that are more than 15 days past due are subject to a 28% interest rate per annum. Your invoice and transaction receipt will be e-mailed to you.

In the event of delivered dishes being missing or broken we will add the cost of each item to your invoice.

The replacement cost for each individual item is:
wooden boxes $35,
sandwich plate $18,
salad dish $10,
cutlery $6/piece,
napkin $2,
napkin ring $2,
glass $ 4,
salt & pepper shaker $5.

An eighteen percent service charge is applied to the cost of food at functions where we supply staff.

Event Planning
We will be delighted to provide assistance with all aspects of your function. We can assist with menu planning, décor and site selection.

Credit Card
All payments are due upon delivery. When you place your order please provide us with a credit card number. We accept Visa, Master Card . No personal cheque will be accepted unless secured by a credit card. Your invoice and credit card receipt will be e-mailed to you.
(Link to Credit Card Authorization PDF)

Accounts
Accounts can be set up through our accounting department. All account balances are due and payable within 30 days. Your invoices and a monthly statement will be e-mailed to you.
(Link to account application PDF)

Rentals
We will gladly organize any rental and organizing requirements for your event. Our fee is Twenty percent of the cost of these additional requirements.

Liquor
Our staff is trained to serve liquor according to the laws of British Columbia. We gladly obtain a Special Events licence for your event. Our fee is twenty percent of the cost of Liquor provided.

Service Staff
Our service staffs are attired in distinctive uniform that includes company shirts, black pants and aprons. All staff members are paid a minimum of 4 hours according to the laws of British Columbia. Hours are calculated from the time we leave or facility to the time we return to our facility. Our hourly rates are:
Supervisor: $35/hour
Server/ Bartender: $25/hour
Chef: $30/hour

Service Charge:
An eighteen percent service charge is applied to the cost of food at functions where we supply staff.

Replacement Cost
In the event of delivered dishes being missing we add the following costs to your invoice. The replacement cost for each individual item is:
Lunch Box: $25
Large Dish: $18
Small Dish: $ 10
Cutlery: $6
Napkin: $2
Napkin Ring $1
Glass/Cup: $4
Salt & Pepper Shaker: $4.50