Payment Options ::

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Ordering:

Please e-mail your order to orders@oneplanetcatering.com or call us at 604.357.3554.

We will send you a confirmation within the business day.

Please review the details of the order including quantities, delivery  address, date and time.

All orders must be placed by 4:00 pm for next day delivery.

Please make sure that we can collect all dishes at pick-up time. In the case of dishes left behind, additional charges may apply.

For orders over $1000 we require a 50% non refundable deposit to secure the event.

All orders must be secured by a credit card, unless other arrangements have been made. There is a 50% cancellation fee for orders cancelled within 24 hours of the delivery date.

Delivery Charges:

Delivery is available throughout the lower Mainland. Prices will vary depending on travel distance and travel time and are estimated at $2.50/km for deliveries outside Downtown Vancouver.

All orders under $500 are subject to a minimum delivery charge of $ 15.00.

All orders are drop-off only.

There is no delivery charge for catered events involving service/kitchen staff.

Payments:

All Payments are due upon delivery. Please provide us with your credit card information when you place your order.
We accept Visa, MasterCard and AMEX. Accounts can be set up through our accounting department. All account balances are payable within 15 days.

All invoices that are more than 15 days past due are subject to a 28% interest rate per annum. Your invoice and transaction receipt will be e-mailed to you.

Replacement Cost:

In the event of delivered dishes being missing or broken we will add the cost of each item to your invoice.

The replacement cost for each individual item is:
wooden boxes $35,
sandwich plate $18,
salad dish $10,
cutlery $6/piece,
napkin $2,
napkin ring $2,
glass $ 4,
salt & pepper shaker $5.